Shipping policy
Shipping Policy — Swarna Mitra
Drafted from confirmed account facts (8–21 business day handcrafted delivery window, free shipping above ₹999, COD accepted, PAN-India + international shipping, contact@swarnamitra.store, +91-99688-88802 / +91-95009-10646, Jaipur workshop). Flagged below wherever I'm assuming rather than sourcing from your data — confirm or correct those before this goes live.
Last updated: [DATE]
At Swarna Mitra, every piece is handcrafted by karigars in Jaipur. This policy explains how we process, ship, and deliver your order.
1. Order Processing Time
- Ready-to-ship items are packed and dispatched within 24–48 hours of order confirmation.
- Made-to-order, customised, and bridal pieces require additional production time before dispatch — the product page will indicate if an item is made-to-order.
- Orders are processed only after payment is confirmed (or, for Cash on Delivery, once the order is accepted).
2. Delivery Time
- Domestic (India): 8 to 21 business days from order confirmation, depending on the piece's complexity and current order volume. Ready-stock items typically arrive at the faster end of this window.
- International: delivery time varies by destination and customs processing; we'll share an estimate at checkout or on request.
- Delivery timelines are estimates, not guarantees, and can be affected by courier delays, weather, or customs holds outside our control. Any change to your estimated delivery date will be communicated to you.
3. Shipping Charges
- Free shipping on domestic orders above ₹999. (Sourced from your homepage banner — confirm this threshold is still current.)
- Orders below ₹999 incur a shipping charge calculated at checkout.
- International shipping charges are calculated at checkout based on destination and package weight.
4. Cash on Delivery (COD)
- COD is available on eligible domestic orders. (Confirmed — COD appears as an accepted payment method on the site.)
- [ASSUMPTION — confirm]: COD orders may be subject to a verification call before dispatch, and repeated COD refusals may restrict future COD eligibility. Remove or adjust if this isn't your actual policy.
5. Order Tracking
- You'll receive a shipping confirmation with tracking details by email/SMS once your order is dispatched.
- Track your order anytime by contacting us on WhatsApp at +91-99688-88802 or +91-95009-10646, or email contact@swarnamitra.store.
6. International Orders
- We ship internationally on all custom and ready-stock jewellery orders.
- International orders may be subject to customs duties, import taxes, or VAT levied by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping fee. (Standard industry practice — flagging since it wasn't explicitly confirmed for your account.)
- Please check your country's import regulations before ordering, particularly for gemstone and precious-metal jewellery.
7. Delivery & Receiving
- Since jewellery is often a gift, let us know in advance if you'd like discreet packaging or a specific delivery date.
- For security and insurance, our courier partner may request ID verification from the recipient before handing over high-value shipments.
- All shipments are insured in transit.
- Once an order has shipped, we're unable to reroute it to a different address — please double-check your shipping address before confirming your order.
8. Damaged, Lost, or Incorrect Shipments
- Inspect your order on arrival. If it's damaged, defective, or not what you ordered, contact us within 48 hours at contact@swarnamitra.store with photos of the item and packaging.
- We'll arrange a free replacement or full refund for verified shipping issues — no cost to you.
9. Returns Shipping
- For return shipping terms, see our Refund Policy. In short: defective/incorrect items ship back free; change-of-mind returns may incur a nominal return shipping charge.
10. Contact
Swarna Mitra
Email: contact@swarnamitra.store
Phone/WhatsApp: +91-99688-88802 | +91-95009-10646
Jaipur, Rajasthan, India
